Refund Policy

We want you to be completely satisfied with your MoringaXcel™ purchase. If you're not satisfied with your order, we're here to help.

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, your item must be:

• Unopened and unused
• In its original sealed packaging
• In the same condition you received it
• Accompanied by your order confirmation or proof of purchase

How to Start a Return

To request a return, please contact our Customer Support team at hello@moringaxcel.com.

Returns require prior authorization. Once your return request has been approved, we'll provide detailed return instructions, including the appropriate return address.

Please do not send products back without first contacting us. Returns received without prior authorization may not be accepted.

If your return is approved, we'll provide return instructions and, when applicable, a return shipping label.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives.

If your order is damaged, defective, or you received the wrong item, contact us immediately at hello@moringaxcel.com so we can evaluate the issue and make it right as quickly as possible.

Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

• Opened or used dietary supplements
• Perishable goods
• Personalized or custom-made products
• Gift cards
• Sale or clearance items (unless required by law)

If you have questions about whether your item qualifies for a return, please contact us before sending it back.

Exchanges

The quickest way to exchange an item is to return the eligible product after receiving return authorization and place a new order for the item you would like.

European Union Customers

If your order is delivered within the European Union, you have the right to cancel or return your purchase within 14 days of delivery, in accordance with applicable consumer protection laws.

Returned items must be unused, unopened, in their original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for your financial institution to process and post the refund after it has been issued.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@moringaxcel.com.

Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please contact us at:

Email: hello@moringaxcel.com

We're committed to providing excellent customer service and will be happy to assist you.